My updates

My Updates is a free service that allows you to stay in touch with what’s happening on your accounts through SMS alerts. With My Updates you’ll have the comfort in always knowing where your account stands and when money goes in and out of it. You’ll even be able to identify and report any transactions that you may be suspicious of or did not authorise.

Types of activities that you'll be alerted to include

  • Purchases
  • Withdrawals
  • Transfers
  • Deposits
  • Account Payments

If you notice anything strange, like a payment or transfer you did not authorise, and then you must call us immediately on +268 2518 8440 to stop your card preventing further unknown transactions. That way, you can prevent losing all your money to a criminal. For transactional queries please call +268 2405 3460

Benefits

• It helps you manage your transactions as you will get alerts on what’s happening in your account immediately

• You can easily identify fraudulent transactions and immediately block your account by calling +268 2517 3000

How it works

When a MyUpdates alert comes through to you depends on whether the merchant is processing transactions in real time. This means that if they are online to us all the time the alert should come through immediately. If not, the alert will be delayed. So, you will not necessarily get an update immediately every time you swipe your card. Transactions on which you get an immediate MyUpdates alert are:

• Withdrawals

• Payments

• Purchases (if merchant is banking in real time)

• Inter-account transfers.

• Deposits

These transactions will always result in a delayed alert

• Scheduled payments

• Purchases (if merchant is not banking in real time)

• Failed payments

• Reversed payments

How to register

Visit a Standard Bank branch near you to register.


 
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