Standard Bank Eswatini stands united with the nation in the fight against COVID19
To ensure that Standard Bank remains able to provide essential banking services, please note the following changes in operations, effective from Wednesday 1st April 2020
Head Office Reception – 5th Floor reception will be closed down temporarily. Please use the 4th Floor Reception for staff and customer access.
Teller Services
- Cash deposits (notes) will only be accepted at our cash-accepting ATMs and Bulk cash accepting machines. There are 28 cash accepting ATMs and 9 bulk cash accepting machines available 24/7 for customers’ convenience
- Cash deposits (coins) will only be accepted on the following days – Mondays, Wednesdays and Fridays
- Sealed bag deposits – please enquire from your Relationship Manager regarding our sealed bag service
Enquiries – services will be limited to telephonic enquiries through our Customer Contact Centre. Dial 2517-5300 for any queries
Customer Consultant services
- New account opening – services for new accounts, additional accounts, and digital channels registration will be available by appointment only, through our Customer Contact Centre. Dial 2517-5300
- Loan applications – loans will continue to be offered through our digital channels to qualifying customers. Check your online banking profile to see if you have an offer
Foreign Exchange – Foreign exchange services will be available on the following days – Mondays, Wednesdays and Fridays. This includes MoneyGram services
In-branch traffic – in line with the guidelines issued by the Prime Minister, we will restrict the number of customers into our banking halls to a maximum of 20 at any given time for our bigger branches (Mbabane, Manzini, Matsapha and Nhlangano), and not more than 10 for the smaller branches (Big-Bend, Simunye, Tshaneni and Pigg’s Peak)
Manzini Hub Agency – services at this outlet will be suspended on Tuesday 31st March 2020. Customers can divert to Manzini branch from Wednesday 1st April 2020
Other important contact numbers
- Enterprise Direct – 2518-5310 for all your Enterprise/SME banking queries
- Corporate Banking Contact Centre – 2517-5320 for all Corporate customers’ queries