Online Banking security tips

We view your security as a top priority, which includes; Secure connection, Keeping your logon information secure, SMS updates (MyUpdates), One-time password, Internet security tips, Phishing, Use of internet cafes or computers for use by the public.

Keep your login information secure

Secure connection:

Our eBanking service complies with international Internet security standards and is built according to the highest encryption specifications. This means a secure link is established every time you perform an online transaction and that any information you send us can only be interpreted by our eBanking system. No third party can access any of your personal information.

Keeping your logon information secure:

When accessing our eBanking service, the correct combination of your personal user name and password is used to identify and authenticate you to allow you to perform transactions on your profile. Some of these transactions require a One-Time-Password in addition before they are completed.

It is important to protect the security of your account. Never share your eBanking login credentials with anyone, not even Standard Bank staff.


SMS updates

When registered for eBanking you can subscribe yourself to receive instant SMS notification updates when beneficiaries are loaded or amended, when your Internet banking profile is amended and when you perform financial transactions like own-funds transfers and payments. On eBanking, Select MY PROFILE, then follow screen prompts to view and manage your SMS update subscription profile.

One Time Password

The benefit of using One-time password is that no one can load a new beneficiary, amend beneficiary details, make a once-off payment, amend your profile details, send a product or service request to your branch or reset your Password on your eBanking account without a One-time password. Because the password is SMS'd to you, this ensures that only you can authorise transactions on your account. A One-time password is time sensitive (valid for 15 minutes from SMS receipt) and therefore only valid for one Internet banking session.


Internet security tips

  • Never allow your browser (Internet Explorer, Firefox, Safari, Google Chrome, Opera) to save your password.
  • Keep your eBanking login credentials safe. Do not write them down or share them with anyone to prevent the security of your account being compromised.
  • Control access to your computer, Do not allow anyone to install programs on your computer without first checking that it is safe to do so.
  • Install a reputable anti-virus package on your computer and keep it updated.
  • We recommend that you do not use your “favourites” or “bookmarks” for eBanking access on your browser.
  • Do not follow any links in e-mails to reach our eBanking website.
  • Ensure you are on our Internet banking website by checking the address as per the below.
  • To access Internet banking, log on to and click on Internet banking.
  • To access Internet banking, log on to and click on Internet banking or type in our full eBanking address (
    This is more secure than linking from other sources.



Phishing is a form of identity theft in which fraudsters masquerade as reputable institutions such as banks or retailers. These fraudsters then urge you to provide your sensitive information like identity numbers, account numbers, etc. They then use this information to defraud you.

Remember that we will never ask you to verify your account information via e-mail. Fraudsters usually phone and pretend to be from Standard Bank or send emails that look like official bank emails in an effort to obtain customers' account and password details. Should you ever receive a phone call or an email like this, do not respond to it; rather end the call or forward the email to us on [email protected] or dial +268 25173000/ 25175260 and we will act on it.

Should I use an internet cafe or someone else's computer for my banking?

So, you are not close to your trusted computer and need access to Internet banking urgently. What to do? You may choose to run into a nearby Internet cafe or any computer available for use by the public. We suggest you do not. Rather use any one of our other self-service banking channels like USSD Mobile Banking (Mobile Banking) or access eBanking via your smart device browser. Alternatively, you can walk into your nearest Standard Bank branch and utilise our dedicated online banking kiosk.


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