Know your customer

Knowing you better | Serving you better

Valued Customer,

We are updating all our customer information in compliance to the Know Your Customer (KYC) requirements contained in the Anti-Money Laundering and Financing of Terrorists Act of 2011. This exercise will ensure that we have correct and up to date information about you and your company which will help us to tailor our services to your needs.   

Please note that the team or any Standard Bank representative WILL NOT at any given point request your PIN number, eBanking passwords or account statements when updating your information.

Should you have any further queries on this exercise, please contact us through the following channels:

  • Customer Contact Centre – 2517 5300 , swazilandccc@stanbic.com
  • Your Private or Executive Banker
  • Your Relationship Manager or Account Analyst
  • Your nearest branch  

 

Please refer to the detailed information below to understand the specific requirements for businesses and for individuals:

Business/Company

Certificate of Incorporation

  • Memorandum & Articles of Association
  • Form J
  • Trading License or application thereto/
  • Proof of business physical address (i.e. lease agreement or bill)
  • IDs of all directors/signatories & proof of their physical address
  • Company resolution to open account and how it will be operated
  • (stating signing arrangement)

For Trust Account include:

  • Trust Deed
  • All trustees IDs & their proof of residence/physical address
  • Resolution to open account and how it will be operated (stating signing arrangement)

Personal Customer

KYC DOCUMENT REQUIRED

SWAZI CITIZEN EXAMPLES

FOREIGN NATIONAL

Identification document

  • PIN
  • passport
  • Passport
  • (non- Swazi Pin – please confirm with compliance given feedback from CBS)
  • Temporary residence permit – confirm with compliance
  • Proof of residence

(Earn more than E5,000 or five thousand emalangeni)

  • Lease agreement
  • Utility bill not more than 3 months old
  • Bank statement, from another financial institution
  • Rates & Taxes account statement
  • Mortgage statement less than 6 months
  • 3rd Party residence confirmation completed by Standard Bank Employee
  • Lease agreement
  • Utility bill not more than 3 months old
  • Bank statement, from another financial institution
  • Rates & Taxes account statement
  • Mortgage statement less than 6 months
  • Valid TV license
  • Short term insurance policy
  • Retail account statement/invoices
  • Letter from administration(assumption this refers to company hiring foreign national – Compliance?) for the people living in any type of residence
  • VISA
  • Proof of Income

(Earn more than E5,000 or five thousand emalangeni)

  • Payslip
  • Contract of employment letter
  • Letter confirming source of funds
  • Payslip
  • Contract of employment letter
  • Letter confirming source of funds

 

 

 


Online Banking

Select your online banking platform below:

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